ORDERS

Most orders are processed within 1-2 business days (we do not ship on weekends or bank holidays). For questions about your order, email us at hello@rudegoods.com  with your inquiry and we will respond to you as soon as we can.

What forms of payment do you accept?

We accept Visa, MasterCard, as well as payments made through PayPal. All transactions will be in GBP (British Pounds - £).

How do I redeem gift/promo card discounts?

Simply enter and apply your promo code or online gift card at checkout.

What should I do if my order arrives damaged or inaccurate?

Please contact us as soon as possible at hello@rudegoods.com with your order number in the subject line.

SHIPPING

We ship to UK and Europe only. All orders over £30 to UK are delivered free of charge via Royal Mail 2nd class and orders over £50 via Royal Mail 1st class to UK orders and Royal Mail International Standard for orders to the rest of Europe.

 

How long should I expect to wait for my order?

All orders are dispatch within 1 working day, we do not ship on weekends or bank holidays. Depending on the shipping option you chose you should expect your order to arrive within the following time frame:

  • UK Royal mail 1st class (1-2 working days costing £5.45 for orders under £50)

  • UK Royal mail 2nd class (3-4 working days costing £2.85 for orders under £30)

  • UK Royal Mail International Standard (4-6 working days £4.90 for orders under £50)

 

We can potentially ship to the rest of the world as well, but before placing an order please contact us in advance via email hello@rudegoods.com. It's simply because we support zero waste ideology and shipping a single order very far leaves a much bigger foot print.

 

To support this movement we also offer free of charge delivery to the East Londoners living in areas which postcode starts with: E5, E8, E9 and N16 (no minimum purchase amount). Your order will be delivered within 1 working day on agreed time by bike (we can negotiate Saturday delivery too). For this option you will need to select store pick up option and email us your address and preferred delivery time which can be no earlier than 1 working day after you placed your order.

 

Once your order is shipped, you will receive a shipping confirmation email. We do not require signature upon receipt and we are not responsible for lost or stolen packages.

Important information for customers from outside EU countries
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

PACKAGING

The packaging we use to ship our goods is plastic free, recyclable and in most cases made from recycled materials or somehow upcycled. We are trying to make least possible impact to the planet creating our goods as well as shipping them.

 

For questions about your order, email us at hello@rudegoods.com with your inquiry and we will respond to you as soon as we can.

RETURNS

We hope that you are delighted with RUDEGOODS products however, if something is not right please let us know within 30 days of receiving your order and we shall refund your money as required. In this case please email us at hello@rudegoods.com.

 

Goods to be returned unused and as sold, in a saleable condition and with all tags still in place if applicable. 

Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage.


When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

PRIVACY


We will not divulge your email, postal address or telephone number.

We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have.
We will not pass on your e-mail address to any other company.

Click here for more.

PRODUCT DESCRIPTION


We have made every effort to ensure product photographs, description and details listed on the site are accurate. However, slight differences in colour and texture may occur. Please note all measurements are approximate.

w h y   r u d e  g o o d s ?

Because rudegoods is about being honest, bold and truthful to yourself and each other. Taking off those fake masks and being yourself to it's true nature. More here!

l e g a l

Click here for Terms + Conditions

Click here for Privacy Policy

c o n t a c t

Click here

or drop an email

 hello@rudegoods.com

or text/whatsapp/call on +447446082478

' o f f i c e   h o u r s '

I don't have them :). If you want to meet, or have a question, please call, text or email. I craft and ship orders Monday to Friday, and sometimes Saturdays.

© 2016 rudegoods.

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